Not clean, dishonest and can't be bothered attitude
30 September 2021 at 08:05:05
I booked 10 days in this campsight which, from the photos, looked great. I didn't realise it's litterally in the middle of nowhere ie: in between Sete and Marseillant but no shops, restaurants, life around, aside from the campsite's facilities. We stayed in an Ecolux tent which wasn't clean when we arrived... and was missing a pan, some cutlery, and had a broken salad washer bowl. We asked for extra blankets as well as the nights were cold and we got given blankets which seemed to have been cleaned as they came inside a plastic hermetic cover. When I opened the plastic, all of the 4 individually wrapped blankets were covered in what i assume is white dog hair! it was discusting. I didn't bother reporting it to reception as i must have been day 4 and it had taken me 4 days to get these, plus the missing pan. I am still waiting for the rest of the missing stuff (!).
The worse experience was with some of the "animators" and I name here Sylvain and Alexi. My teenage children were asked by Sylvain if they had any data on their phone and Sylvain then went on the TripAdvisor website to write his own review on how great the Teen Tohapi club was etc etc. My daughter realised that something was weird when she saw him type a very long paragraph and she managed to stop him publishing it. She reported it to me and I reported it to Reception who said: "Oh, they were supposed to wait a few more days to do this". I was shocked as they obviously knew this practice. I saw the disonesty of some of the people there, including the management and I was so disappointed. Sylvain and Alexi were also trying to get too close to teenage girls which looked unhealthy, especially with the touching their lower back and making skin contact. They should not be working with teenage girls.
Another shocking thing was that we were in the middle of a pandemic and the toilets at the pool didn't have anything to wash your hands with (no sink). I asked if we could have some get and they said the machine was broken. I suggested they bought a normal big get bottle and they said yes (one lady said it was a bad idea as it would be stolen (?!) but it took a week for a bottle of gel to be put outside of the toilets. Can't be bothered attitude was felt also with the security who must have been sleeping at night, instead of going around to make sure the noise was kept down. They were not doing their job and we had to put up with the noise of people in their tent, speaking loud, laughing and making noise at 4am, as if it was the middle of the day. Bad sleep = bad mood = bad holidays.
The toilet and shower block was not cleaned enough and had ants crawling from everywhere every day. There was a guy posted at the showers, supposedly to clean between each person but he wasn't cleaning as you could find hair on the wall and the showers were dirty brown all around the floors. The queues were also another annoying thing as there were only a few showers for all of the tent residents which was ridiculous.
The only good thing was the seriousness of the people doing the sports classes, compared with the clown which did them in Tohapi Montalivet in August 2020.The beach was clean and big so plenty of space for everyone, but no wave at all and quite cold (18/19C). The campsite is pretty with lots of flowery plants. The snack bars were mixed with good pizza but dry chicken and chips. The supermarket had bad fruit everyday but provided a place to get small things. The boulangerie food display was always dirty (the windows where the croissants etc are displayed). Again, it was ok for baguette but the rest wasn't of good French standard.
Been there, done that but I won't go back again
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