A really great trip, but some room for improvement!

10 October 2025 at 17:43:35
We really enjoyed our stay! We thought all the staff were very efficient and friendly.
However there are a few things that I feel really need to improve for a better service.
Pros:
1 - Evening entertainment was excellent. A really good mix of stuff for all ages.
2 - Great activities for kids; face... painting, mini disco, air conditioned creche (we were thankful to escape here with the kids when it was crazy hot!).
3 - Funfair was great. I thought it would be tacky, but it was small enough to not take over the area as such, and my 3 year old loved it; carousel, trampolines, bouncy castle, little train ride. (Funfair is not included in price of your stay but each ride didn’t cost much).
4 - Restaurants are good with great choice, although quite on the pricey side (I paid 18€ for a main meal halloumi salad with hardly any halloumi 😆). Canopy in particular was so lovely, fab food, fantastic service + great views, very enjoyable.
5 - Pool area is great; tropical, vast, relaxing, & the children’s pool was a great size and started out shallow enough even for for small babies.
Cons:
1 - In the mornings we had to queue outside the pool to ensure we got an umbrella as there were definitely not enough and more are needed - this is a real issue, and there is plenty more space for more umbrellas so I’m not sure why there aren’t more. There are so many children, & most guests were needing them for their families in the intense heat.
2 - People pushing to the front of the queue at the pool entrance - Prairies NEED to have more control to stop guests doing this, as it’s highly frustrating to others when they’ve been queuing politely for 20 mins (with children!) prior to opening. Please have staff at the pool entrance stopping people pushing in. It is not good enough.
3 - Our 2 bedroom Fare Jardin lodge (no. 207) was very basic and small, when I looked at the floor plans of the Fare Jardin 2 bedroom lodges on the website, our lodge definitely did not correctly portray the floor plans shown. It was very squished for a family of 4. My mother and father in law had a one bedroom Fare Jardin lodge which was bigger and decorated more modern. So I’m not sure why we were given a smaller and more basic looking lodge? The table in our kitchen was far too large for the area, we all struggled to get round the table to sit down & had to keep moving it which was quite annoying, it would have been much easier with a smaller table to manoeuvre around. I did ask to change lodges but nothing was available.
4 - Toilet block by the beach & near Les Baigneuses restaurant are disgusting. They stink & were not well maintained. We used these once and never did again!
An extra piece of advice for those who may book the Fare Jardin lodges - they are very near the “Long Bar” - the music stops all at 11pm prompt. The loud music didn’t bother us as ourselves & my kids can sleep through it, but for some this could potentially be an issue.
On the whole we did have a great stay at Prairies & I would love to return and hopefully see that those issues are sorted :)
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