Good campsite but some issues
16 August 2022 at 07:45:51
We stayed here for 2 weeks in late June- early July. First impressions were good, we arrived after 8pm and were able to find the keys. Our plot was in the F region. The mobile home was clean in general, but dusty under the beds!
Also, we had paid for a 'kit bebe' which included a travel cot and high... chair. Unfortunately the rooms are so small with the beds, that the travel cot didn't fit in any of them. So in the end we couldn't use the travel cot and the baby had to sleep in my bed and my husband had to sleep in one of the single beds, which was too short for him and uncomfortable. We didn't need the highchair as my baby was too young, but it was broken anyway as one of the legs didn't fit in it!!
The garden was by far the worst of the 6 in our area, despite us staying the longest of any of the guests. There was a high drop from the terrace and with young children we had to request some kind of barrier to stop them falling off if they moved around the side of the table. This was fixed quickly. But where the other gardens were easily accessible and in front of the mobile home, ours was to the side, small, and the entrance covered by a large bush, so our children didn't use it unfortunately.
The washing machines on site are managed by an external company, so if you have any issues (like misunderstanding the 2 different sets of instructions in the room, the instructions on the machine are older and will result in the door closing before you have put your clothes in) if you try to call the company to get a refund, they will not answer the number given, and the campsite reception will refuse to help as it is not their machines! We had this issue as did several people I met in the laundry.
Our other issue was the kids club, we were told several times by reception that they spoke English, but each time our daughters went they couldn't understand the staff there as they spoke very little English, so after 2 or 3 times they refused to go, which was a shame.
The pool was nice, generally clean although several times my fingers caught hairs in the water.
The outdoor playground was also nice. The kids discos were fun for our 4 and 5 year old. The reception staff were friendly.
We ate twice at the restaurant, we found the food nice but the staff took a long time and knew absolutely nothing about the wines except the names. Because they were all local wines we knew very little about them (we did know some wines from the Bordeaux region) and would not have been able to tell what was dry or fruity etc. The staff could not tell us anything about the wines which was disappointing.
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