Disappointing - wouldn’t return

19 August 2022 at 10:46:16
Having stayed at Castels sites previously we were really looking forward to the second week of our holiday at this site. Disappointing from check in when were told there was no longer a restaurant on site, nor any fresh produce available. Also advised they had moved to a cashless system where you need... to load money onto a chip this is something we felt should have been made known when booking and not on arrival. This system was frustrating especially when it turned out it couldn’t be used at the snack bar and when we were 40 cents off total for 4 coffees on last day we had to pay this ridiculous small amount on a card!! We were told no charcoal bbqs due to hot weather which is understandable but they then wanted to charge over €50 to use one of their gas ones plus it rained at some point pretty much everyday we were there.
Our 3 bedroom mobile home was filthy on arrival and clearly hadn’t been cleaned. Coffee grounds still in filter, clumps of hair on the floor and grease all over cooker. Had to return to reception multiple times during settling in for issues including a disgustingly dirty duvet, broken fridge shelving and zero knives in kitchen! We also had a shower with a broken door seal and huge holes around our decking area. Not at all what you would expect from a high star rating Castels site.
Positives; pool area was nice and the kids enjoyed the slides. The staff, everyone was very nice, especially Monica in reception who was absolutely run off her feet but did all she could to help us understand the site and systems and replace missing items!
Negatives - the site is clearly very understaffed and standards are suffering all around as a result. Mobile homes need attention as are not up to standard for price.
We were also disappointed with the set up of the lake. Having stayed at a much smaller lake in a different area on our previous week which was amazing, this one was lacking. No obvious beach area to access from site, just all rocky. One small inflatable slide type thing in water at site with no supervision.
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