First day - disappointed

2 September 2026 at 16:28:12
We are here now at the hotel, on our first day, and we are disappointed with so many things.
To start with, we booked a family room for 2 adults and 2 children through their official website, only to realize that they did not include a sleeping arrangement for our younger child (2 and a half years old).... Although the room has one king-size bed and two additional separate beds, one of them was not prepared for sleeping. We were told that we would have to pay an additional €140 for four nights if we wanted to use it, as apparently this is their policy.
There were also only three towels in the room instead of four, and we were told that we would have to pay extra if we wanted a fourth one. To be honest, we have traveled to many places, but this is the first time we have experienced something like this.
Furthermore, the kids’ playroom is nothing like it looks in the pictures. It is dirty and messy, no one seems to clean it or supervise the children, and everything is just left scattered around.
The pools are okay, and the food is also okay. However, for a four-star hotel, we expected pool towels to be provided, but they are also available only for an additional charge.
The rooms have been renovated, but there is hardly any space to put clothes away, as there is no proper wardrobe. The bathroom is also very small, and with two small children it can get pretty crowded.
Overall, we are disappointed because everything looked very good in the pictures, and the reviews are generally quite positive. Unfortunately, our experience so far has been quite different.
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