Noisy, poorly heated, over-rated, a cumbersome and time-consuming check-in and checkour procedures

7 November 2022 at 04:40:28
We recently received an email indicating that this campsite is no longer affiliated sith Yelloh! Village but with another group. Regardless, if the management has not changed......
One of the most frustrating things about our stay was that when we checked into the mobile home, all the crockery, cutlery,... kitchen utensils, etc. were piled up on the table for us to check the itinerary. We were instructed to also pile everything on the table the day of our checkout - "to make things easier for the staff".... What about making things easier for the clients? This is not an accetable protocol and we have never encountered anything like this at any of the other Yelloh! Village campsites we have stayed in. Perhaps this is one of the reasons for the campsite ceasing its affliation with the Yelloh! Village group? A very frustrating and time-consuming procedure. Note that upon check in we noted that one of the plastic chairs outside was broken, and informed the management so that we would not be charged for any breakage - this was noted, but a promise to replace the chair immediately was never fulfilled.
Also when we arrived, the main car entrance was closed due to construction work and only a small, poorly dispayed handwritten sign pointed the way to an alternative car entrance via a tortuous winding track through the trees. The young lady initially expressed incredulous disbelief at our complaint that this was not at all clear, before finally admitting that she had forgotten about the road closure, it would be open again the following morning.
Our chalet was close to the main road and was very noisy because of the traffic on the road. It was also close to the amusement area but that did not disturb us since we were not there over a weekend or during school holidays.
Our stay was in early June but it was a cool and wet few days during our stay. The mobile home only had a single very small electric radiator in the main living space, no hearters in teh bathroom or in eitehr of teh bedrooms. We kept the heat on in the main room, on high heat, all the time but it was barely sufficient to heat things to a comfortable level. Lighting in the main bedroom consisted ot two extremely low illumation bulbs and there were insufficient elctrical plug-points - two in the kitchen area but none in the bedrooms, so one had to unplug the microwave to charge our mobile phones.
There were only two of us staying in the mobile home, which was fortunate - there were two miniscule hardmetal stools for children to sit on, around the table, but an adult would have found these extremely uncomfortable.
Sliding glass door to enter the mobile was hard to open since the mobile home was not horizontal.
Fresh bread is available at the camp shop, if you order the day before. Fairly expensive and not great. When I went up there one morning to collect the baguette I had ordered, two staff members were sitting chatting together, but I had to insist before one of them deigned to come over to see what I wanted. Clearly, coffee with a colleague was of far more interesting that serving a client.
Perhaps language proficiency is not a priority here, and in any case we were not concerned wince we speak fluent French. But the "welcome brochure" availble in the mobile home had incomprehensible "English" translations of the main pages - they have made the effort to translate into English, which is to be commended. However, given the amount of errors, it might have been worthwhile to pay for the services of a professional, mother-tongue English translator. We also noted that the French version contained numerous grammatical and syntax errors.
Everything about this campsite suggests that cost cutting and minimum effort by the staff is the predominant philosphy here; the comfort and well being of the clients are definitely not the priority. Perhaps this may change now that the campsite is associated with a different group. Perhaps....
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