Serious Safety Concerns: Park's Lack of Response to My Son's Accident
4 September 2023 at 07:43:24
My children were staying at the park in July, but unfortunately on the first day my son had a serious accident on the waterslide when he was flipped onto his front, hitting his head and mouth.
I was very angry with the park at the time because they did not call 15 (first responders/pompiers in France)... to attend to his injuries. They said that it would be quicker for me to take him to hospital rather than wait for the pompiers to arrive. I was reluctant to do this on my own as I am not medically trained, and he was complaining of feeling weak and dizzy. However, my overall concern was getting my son urgent medical treatment, so I took him to the hospital, who told me that the park should have called 15. At the time I did not think of asking for the accident report, or anything else from the park, because my priority was getting my son to hospital and treated.
He had a CT scan and his teeth were fractured. Not only was he in a lot of pain, needed to have his food purified for several days, and needs a retainer on his teeth, he unfortunately still requires ongoing dental treatment.
Healthcare is not free in France, and we have now been told by our insurance, that they require a copy of the accident report, witness details, and the parks insurance details. I have contacted the park to request this information, and they are over 1 month later still very shamefully ignoring my messages.
It therefore raises suspicions as to the real motive behind not calling 15, nor also why the staff did not inform Eurocamp, which they told my mother they would do.
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