Good location and generally a pleasant site, but very disappointing accommodation

2 September 2026 at 08:10:10
We recently stayed at Manor Farm in a Eurocamp Safari Tent for six nights.
The campsite is just outside Interlaken, is in a great location for exploring the area. The site itself was generally clean, quiet and maintained, and we found it to be an ok place to stay but i would say the site is very cramped.... Lots of tents and caravans on top of each other.
Unfortunately, our experience was let down by the condition of the Eurocamp Safari Tent we were allocated, which was well below the standard we expected.
We have stayed in this type of accommodation before, so we went into the holiday with realistic expectations. We fully understand that a Safari Tent is basic accommodation.
What we were not expecting was the condition of the tent we were given.
From the moment we arrived, there were numerous issues, including a very stained floor, table and chairs, a broken chair, mould in multiple areas, a green/mouldy water butt which we were actually advised by the Eurocamp team not to use, melted lights, light fittings full of dead flies, ripped tent fabric, missing bed fittings and rusty/sharp exposed edges on the children's bed. There were also issues with the cooker and cooking area, including rust and dirt, as well as a dented fridge and numerous old repairs to the tent (attached a couple of the many photos).
We also had some additional problems during the first 24 hours, including missing paid-for linen, a gas cooker that did not work and an electricity supply that had to be reset.
We reported the problems to the Eurocamp team immediately. To be fair, the staff on site were excellent. They were helpful, polite and did what they could to resolve the problems we raised. We have absolutely no complaint about the staff.
Following our complaints, we were eventually moved to alternative accommodation for the final two nights, which we appreciated.
We complained to Eurocamp after returning home and provided photographs of the problems. To their credit, Eurocamp acknowledged the evidence and admitted that the accommodation had not been properly maintained or checked, apologising for the condition and the impact it had on our first four nights.
Eurocamp initially offered about 13% refund on our accomodation costs but did up it about 18% we we refused their poor offer.
The staff were excellent, and I want to make that clear, but the condition of this particular accommodation was simply not acceptable.
I would strongly recommend that anyone considering booking a Safari Tent looks carefully beyond the promotional photographs and considers what condition the accommodation may actually be in when they arrive.
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