Never Again!

30 August 2026 at 15:40:36
I’ll start with the positives because, despite my two-star rating, there were many. Check-in was great and relatively painless, most of the staff we encountered were friendly and helpful, the restaurants were nice and reasonably priced, the supermarket was well stocked, and the pool area itself was... pleasant.
Unfortunately, though, there were simply too many issues with our stay to justify the price we paid.
Before arriving, we had ordered sheets and towels, which were advertised on the website at €18 per person. However, on arrival we were charged significantly more and told that the advertised price was for the sheets only. Despite paying the additional cost to hire towels, they weren't delivered to our accommodation.
My husband went back to reception to chase this up, only to find it had already closed. After travelling halfway across France in August, the eight of us arrived to discover we didn't have a single towel between us to take a shower. My husband eventually went to security, they where a very apologetic and helpful security guard managed to find us a couple of spare towels. The towels we'd actually paid for still hadn't arrived the following day, and we had to chase them up again.
We had also requested that our two accommodations be next to each other. While this request was granted, there was no easy access between them, which rather defeated the point.
Within five minutes of arriving, my sister's front door lock snapped off. Maintenance came quickly to repair it, which we appreciated. While waiting, we noticed that her kitchen door was also hanging off, and the maintenance man kindly repaired that too.
Unfortunately, this was just the beginning. We had to call maintenance on another three occasions during our stay: once for a broken shower, once because the kitchen flooded due to a leaking pipe, and again following a leak in the bathroom. While maintenance were generally responsive and helpful, we simply shouldn't have experienced this many problems with supposedly "Prestige" accommodation.
We had upgraded to Prestige because we were staying for 10 days, but the accommodation was incredibly disappointing. The sofa was plastic, the beds were tiny and hard, the pillows were practically useless, the toilets were old and discoloured, and there was no oven. The kitchen was cramped, poorly designed and became unbearably hot when trying to cook.
At around £300 per night, per family, the accommodation represented extremely poor value for money.
Then there was the noise.
On our first night, just as we settled down to sleep in what can only be described as a postage stamp of a bed, our neighbours began partying. This continued until after 1:30am, only for the noise to start again at around 7am with children screaming outside.
I'm a teacher, so I'm very accustomed to the normal noise children make. There were plenty of other children around the site playing and making the sort of noise you'd expect on a family holiday. This was completely different, the children opposite would simply stand outside screeching for prolonged periods.
The following night, the partying continued again. At midnight my husband tried calling the emergency number but only reached an answering machine. By 12:30am the noise was so bad that he got dressed and walked to security to complain. At 1am, he had to go back and complain for a second time. Only after that did we finally hear a security guard come over and ask our neighbours to keep the noise down.
I raised the ongoing problems with reception and initially felt that my concerns were dismissed as relatively minor, with little in the way of an apology. Eventually, I asked to speak to the manager. He was very nice and apologetic and explained that the guests had been spoken to. However, the noise continued to be an issue and it significantly affected our enjoyment of the holiday.
The pool area itself was nice, although I found the sunbed policy rather frustrating. Food and drinks aren't permitted around the pool, so naturally parents occasionally leave their sunbeds to go to the bar for a drink. Lifeguards would blow a whistle asking everyone to return to their sunbeds and then go around removing towels and belongings from unattended beds. I completely understand having a policy to prevent people reserving sunbeds for hours without using them, but removing belongings from people who had simply gone to get a drink felt excessive.
Location is another reason for my two-star rating. The site really is in the middle of nowhere. We'd been led to believe there would be a shuttle service, but this didn't materialise, and we ended up spending a fortune on Ubers. Public transport was available, but services were fairly infrequent. There was nowhere you could walk to offsite.
I also struggle with my mobility, and the site is built on a very steep hill. They do offer lifts around the site in golf buggies, which is helpful, but it's far from ideal if you have mobility difficulties once time I waited over 30 minutes for a lift after getting out of the pool.
Another surprise came shortly before our holiday when we started receiving emails requesting a €200 security deposit, something we hadn't been made aware of when booking.
At the end of our stay, we were then told we needed to book an exit inspection. A member of staff came to our accommodation to check that we'd cleaned it to the required standard before our security deposit could be returned. Thankfully, we'd cleaned it sufficiently and received our deposit back, but at around €300 a night, I really don't expect to spend the end of my holiday worrying about whether I've cleaned my accommodation to someone else's standards.
There were genuinely good aspects to the site. The restaurants were enjoyable and reasonably priced, most of the staff were helpful and friendly, the supermarket was well stocked, and the pool facilities were pleasant.
However, those positives couldn't outweigh the condition and quality of the accommodation, the repeated maintenance problems, the noise issues, the location and the overall lack of value for money.
For the amount we paid, I expected considerably better. We've stayed at much nicer Eurocamp-style resorts for significantly less money, and sadly I wouldn't return to this one.
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