Camping Les Granges ^★★★★

25 luglio 2019 15:29:42

We stayed in a Palma house which was very new, it was even the first season that it was used I think. It had air conditioning which was great in the hot weather. It is spacious enough for 4 people. 6 People would be to crowded in my opinion, 2 would need to sleep on the couch and these are not that long.... All the basics inside and a good porch to sit on during the day/evening.

A lot of the personnel was extremely friendly. Specially a young lady and a young man at the reception, the lady who sells the bread in the morning and one the guys who mows the lawn and takes water samples in the pool. Really nice people!

The pool is very good for all ages. There are nice water slides, a baby pool, a pool with a roof over it(sides are open), and 2 outdoor pools (one with the slides}. They take water samples of the pools each day so they keep it clean. Although the baby pool smelled a bit one day after it had been 40+ degrees.

The camping is also in a good location in the Dordogne. You can do many day trips from here in a short driving distance

6 evenings a week there is animation at the camping as it is a Olela 'Fun' Camping, which is the 2nd higest animation level. The highest is Club and the lowest is Zen.

I really like animation, but in this case you can't get around the animation even if you do not want to go there. The sound is very loud so you will definitely be hearing it in your bed loudly if you wish to sleep before 23:00 or sometimes even 24:00. This is how long the animation takes. It sounded like a festival.

As we have a little baby we wanted to change our house to a house less close to the animation. We were really close to it and our baby could not sleep.

The response was at first was disgraceful. The lady manager replied to my request: 'This is a Olela Fun camping and we have a lot of animation. You should not have booked this camping' This really is a total lack of service and thinking along with your guests.

I chose to ignore this remark and insisted that there was one vacant Palma house the furthest away from the animation. Again there was not much helpfulness and some sighing. But finally we did make a switch. It was much better. We could still hear the noise very loud but our baby slept.

There are 2 things I would like to give you valuable feedback on
1: if somebody asks you to change their house because it can make their stay better, be cooperative and helpful, because this is a chance to create an even happier visitor. Don't respond with 'you shouldnt have booked a place here'. Or sigh because you need to work a little to make somebody's stay better. This is the worst thing you can do. You do not make somebody feel welcome.
2: animation is great, but do you really think that it should be this loud that it can be heared everywhere on the campsite? And does it need to take up to 23:00 and even 24:00 sometimes? Animation should be a nice benefit and not something you can not hide from. (This is something more people said, but not everybody will complain to you directly)

I know that you respond on many reviews, but my advise is not to go into defense. Just take this feedback and make your place and your service better.

Ps: al lot has been written on TripAdvisor about how the management is reacting to the guests. Maybe you should do something with this?

30 giugno 2019 12:23:03

This is a large wooded campsite, but being terraced on a hillside, the size is not apparent. It consists of mainly static mobile homes, with just a few touring pitches of reasonable size.

The site was well maintained and all the staff were friendly, efficient and eager to please. It was however, early... in the season.

The two main pools have been upgraded over the winter, with the smaller one now covered, making it ideal during colder or wet weather. This was very popular with children.

It is advertised as having a bar and restaurant, but at the end of June both were closed on Mondays and Tuesdays. How can they justify this? If it was May, or October, I could understand it, but not at the end of June and both being reasonably busy on the other days.

The site is in a quite rural situation, but just a 10 minute walk from the village, with a Spar supermarket (very friendly and helpful owner), plus a boulangerie, bar and restaurant, etc.

A 5 minute drive in the other direction brings you to a lake, with pleasant parkland, a jogging track and a beach.

For those with bicylces, there are marked routes around the country lanes and a dedicated cycleway all the way to Sarlat.

18 agosto 2018 03:59:55

The location and facilities are very good but lack of hot water most of the time and ridiculous rules about what you can wear in the swimming pool spoil it. Beware, if you are going take your speedos 😩............

11 luglio 2017 16:43:26

A lovely campsite in the Dordogne valley at the end of the Sarlat cycle way. Good for canoeing, cycling and swimming in great complex on site. Restaurant was good for steak and pizza. Bar expensive especially for mixed drinks and cocktails. Toilets were ok, showers would benefit from mixers. Cost around... €48 a night in early July. Recommended for both couples and families.

7 agosto 2016 14:34:59

We went to this site in late June of this year and were made to feel very welcome indeed. We found ALL the staff to be very pleasant and helpful. I believe they have a new manager now and I can say that he was extremely pleasant, welcoming and made our stay a very pleasant one. We needed to use the... disabled shower etc which was not quite ready, but within hours it had been cleaned and was ready for our use. The amenities, toilet block, swimming pool etc were all very well kept and clean. The pitzzas from the restaurant were excellent!! We will most certainly go back to this camping site again. There was lots to see and do locally too.