First night slept in cars, manager refused to let us into accomm
12 settembre 2019 17:45:58
English beware!
We think he has a problem with us
We told the office we would be arriving after midnight and they said everything would be left in reception. We had car hire problems and arrived at 2 - nothing - rang emergency no several times manager arrived, ranted at us for expecting to be let in,... and told us to sleep in the cars (including 2 children) and come to reception at 7.30 - he then kept us waiting til 8 and told us how lucky we were that he was getting us into our accommodation.
Ours was a big booking for a family wedding: 1 mobile x 2 weeks/2 mobiles x 1 week/1 mobile x 3 days - four mobiles in total
I spoke to the owners and said that a refund of the first night for two mobiles would settle matters 198 euros - they first offered me 4 vouchers for a steam engine ride - then said they would waive the tourist taxes we owed them 55,30 euros and 61 euros for an extra night we booked at the end. I itemised everything and waited for the normal response - they were always very elusive and one of the charming office staff said she wasn't authorised to pay the remaining 82 euros
Our daughter's mobile had a faulty boiler and they had little or no hot water for the week with a baby- were understanding and adapted until the manager insisted that they had had water most of the time!!!!! Again offered free tickets to say they had!!!
We made the most of our holiday because we were all happy together, the campsite was lovely, and all the staff and other campers were super friendly, but still cannot get over the lack of apology or refund. The final straw was the last day in our caravan - I left a message to say I was running late 11 - 11.30 and the manager came round and said aggressively it had to be 10.30 'he had work to do' - and even though accomm was set for 3 pm he liked to get people in as soon as possible!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Our family were leaving at different times and cleaned the mobiles which were grubby, so he knew he would have no work to do atall - it just felt spiteful and made us feel the same as when we arrived - so sad.
Another retired English couple arrived for a few nights - they spend 6 weeks on French campsites every year and said that they had never had such an unpleasant reception as at La Buissiere.
It needs to be made plain that the manager who does all the work and is in charge may not appreciate the English - it wouldn't be fair to subject anyone else to nights in the car with children after a long journey when told that the keys would be at reception as with other campsites.
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