Special Offer Conditions
Booking made after 01 January 2021
All bookings made on our website from 15 April 2021 onwards benefit from the Holiday Passport with the following conditions:
- Free cancellation up to the start date of your stay, in the event that your stay is made impossible due to a decision by the public authorities (administrative closure of the campsite).
- Free cancellation up to 30 days before the start of your stay (without proof).
- Guaranteed refund of the sums paid (excluding the amount of the insurance and the booking fees), excluding payment with credit note
Free cancellation (in case of lockdown or administrative closure of the campsite)
For all bookings made on the site since 1 January 2021, you benefit from free cancellation up to the start date of your stay, in the event that your stay is made impossible following a decision by the public authorities (administrative closure of the campsite or confinement of the campsite due to Covid-19). You will be contacted by our services in this case. The free cancellation does not cover illness, etc. and any other guarantee provided for in the Cancellation and Comprehensive Insurance.
Covid-19 guarantee offered to participants of the stay (positive PCR test, illness, contact case…)
All bookings made on our website from 1 January 2021 to 16 March 2021 are automatically covered by an individual Covid Guarantee.
This guarantee allows you to cancel your booking and obtain a refund of the cancellation fees if the participants of the stay are concerned by one of the following cases:
- Positive PCR test
- Contact case situation, subject to official attestation (ARS, Social Security,…)
- Illness of yourself or a relative linked to COVID-19
- Individual quarantine related to COVID-19
- Hospitalisation of yourself or a relative related to COVID-19
- Death of yourself or a close relative linked to Covid-19
This guarantee can be implemented when one of the events listed above occurs in the month preceding the start date of the stay.
The request for refund is made online in your customer area. Supporting documents may be requested. This offer allows you to obtain a refund of your reservation (excluding administration costs), less an administration fee of 30 €.
Free modification up to 14 days before departure
This offer is valid on selected accommodation from 28 May 2020 until 17 March 2021 for bookings indicating “Free modification up to 14 days before the start of the stay” (see your invoice). You can obtain the free modification of your reservation on your customer area or by contacting our customer service.
Bookings made before 01 January 2021
For all bookings made before 1 January 2021, please find below the conditions of the offers and special operations in force according to your booking date.
Free cancellation in case of administrative decision or illness related to covid-19
This offer is valid for all orders placed between 28 May 2020 and 31 December 2020. Cancellation is free in the following cases
- place of stay closed due to an administrative decision related to covid-19
- health condition related to Covid-19 of one of the participants of the stay (upon presentation of a proof)
To benefit from this offer, please contact our customer service by telephone.