Sleep is not everything, but without sleep everything is nothing
30 September 2023 at 10:11:47
At a 4-star campsite like Camping Village Laguna Blu in Sardinia, you would think you can't go wrong. Far from it, you can. At first glance, everything seems wonderful: the beach is within walking distance, a nature reserve - a lagoon - borders the area, Alghero is not far, comfortable bungalows, an... attractive pool area, a fitness room, a restaurant, a supermarket... everything is there, which promises a relaxing holiday. Really? The fun begins at exactly 2 a.m. – for others: the Touch on The Beach discotheque really turns things up. Although it is a full 900 meters away, thanks to the adjacent lagoon the sound is transmitted almost without loss. Apparently almost nothing can wake me up, but I'm happy to admit: I've been taught otherwise. At first you cover your ears, but it's like a helpless gesture because the noise goes through your bones. Ear plugs? Oh, how sweet. Yes, you get inventive: put on headphones and distract yourself with podcasts, wander around the campsite at night and skip f lat stones across the water of the lagoon, call the carabinieri and shine in broken Italian. In the end you bury your head under the pillow again, the piercing bass feels like chest compressions, a feeling of powerlessness arises and finally anger. Anger in every direction, but especially anger at yourself for not having done enough research when choosing your vacation spot. Isn't that exactly what you want on vacation? At around six in the morning, calm returns. It's cool, finally sleep. You wake up shortly before noon: it's hot, you're still stuck in your limbs from the sleepless nights, you have a headache during breakfast, everything is progressing slowly. How about a trip? Experience the beauty of Sardinia? No, better not today. And be careful: your nerves are on edge and patience is precious. One wrong word and an unnecessary quarrel might ruin also the day after the night. In short: sleep is not everything, but without sleep everything is nothing.
It's true: Baia Holiday - the operator of the Camping Village Laguna Blu - can't help the unspeakable noise that comes from the nearby discotheque Touch on The Beach. However, the quality of a service provider is nowhere more evident than in the question of how problems are dealt with. This is where the wheat is separated from the chaff. When we asked to speak to the campsite manager about our problem, the reception staff assured us that he would get in touch as soon as possible. He was never seen. The - quite well-intentioned - help-yourself instruction to call the carabinieri at night came from one of the night guards. It was from this that we found out where the noise was coming from and - more importantly - that it wouldn't stop. So we contacted Baia Holiday directly by phone, asking them to either accommodate us at one of the group's other two campsites in Sardinia, or at least to reimburse us pro rata for the remaining nights. The reply via email took two whole days - or should I say nights - to arrive and arrived when we had already checked out and found another campsite - on our own and with double the costs now. Not that we would have expected anything different from Baia Holiday by now: the email was limited to putting us off by saying that they know about the problem, can’t do anything about it, but are still working on it. No rebooking and no partial refund for nights no longer used. By the way: According to Facebook entries, the Touch on The Beach discotheque has been around since at least 2019. During our stay in Laguna Blu, it was of course still possible to book mobile homes there. Comparable mobile homes could also have been booked on the websites of Baia Holiday's other two campsites. So it wasn't due to a lack of availability, but rather a lack of will. Baia Holiday has - this is an entrepreneurial risk - invested a lot of money in a campsite that has apparently been massively devalued for years by a nearby discotheque. The guests of Baia Payday are now left to suffer because their annual vacation is ruined and - like us - they are stuck with double the costs.
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30 September 2023 at 10:11:47
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